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General Questions about your visit


General Spa FAQ’s

Q: What I should bring with me to Larchmont Sanctuary Spa?

A: Towels, robes, slippers and a variety of toiletries are provided. You should bring any special toiletries you may need. Lockers are available for your personal items in the women and men’s changing rooms. Please remember to remove all jewelry prior to your treatments.

Q: Are swimsuits required?A: Swimsuits are not required if you plan to use the sauna. We limit sauna use to either female or male use for our guests. You can also request to reserve the sauna ahead of time if you would like to sweat together.

Q: How much time should I allow before my appointment time?A: To fully experience relaxation and the amenities, we suggest you arrive a minimum of 15-20 minutes prior to your appointment time to check-in, complete paperwork, change into your robe, and enjoy a cup of tea in our relaxation room. If you’d like to shower or take a sauna before your treatment, please give yourself additional time.

Q: What is your cancellation policy?A: Your appointment time has been reserved especially for you. Please notify us at least 24 hours before your scheduled appointment time if you need to cancel or reschedule. Cancellation with less than 24 hours notice or “no-shows” will result in a full charge of the service fee. Cancellation of changes for multiple services requires 48 hours notice. Services require a credit card deposit to hold a reservation.

Advanced Skin Treatment FAQ’s

Q: What to expect after the treatment?
A: Immediately after the treatment your skin glows, looks plumped up and the wrinkles appear softer. Your skin feels moist and looks clear and refreshed.

Q: How long will the treatment last?
A: Although you will see an improvement in your skin with one treatment, for optimum results a course of at least six, weekly Environ Advanced Facials is recommended. Maintain results with a single treatment every 4-6 weeks.

Q: Does the treatment hurt?
A: No, it is relaxing and enjoyable! Some people describe it as having ‘a tingly sensation’.

Q: Is it safe?
A: Yes! A special treatment mask is put over your face and probes are connected to the machine. Electrical current flows through this mask to facilitate 4000 times greater penetration of vitamins and anti-oxidants into your skin.

Q: How quickly does it work?
A: The penetration of these substances is immediate and the cumulative effect with repeated treatments makes it probably the most effective treatment in the world today for infusing vitamins into the skin.

Waxing FAQ’s

What are some “do’s” and “don’ts” that I should know before getting waxing treatments?

Do: Exfoliate in between waxing to reduce the chance of ingrown hairs.

Do: Use sun protection when exposing your skin to the sun. It is especially important during the first 24 hours after waxing in order to avoid redness.

Do: Let your Esthetician know before your appointment if you have any allergies, health conditions, or are taking any medication, like Accutane, or if you are using any topical lotions or creams like AHAs or Retin-A, which are not compatible with waxing.

Don’t: Drink alcohol or other stimulants such as caffeine prior to waxing because stimulants tighten the pores.

Don’t: Shave before making a waxing appointment. The Esthetician needs some hair growth for the wax to adhere.